Refund Policy

Digital Purchases

This policy applies to digital books and publications (such as PDF eBooks) sold by Madison Global Holdings LLC, doing business as Market Intelligence Publishing, through madisonglobal.org and our checkout provider, Payhip. Because digital files are delivered instantly and cannot be returned, all sales are final once the file has been downloaded, except as described below.

When We Will Issue a Refund

• Defective or unreadable file. If your file is corrupted or will not open, contact us within 14 days of purchase. We will first send a working copy; if we cannot resolve the problem, we will refund you in full.
• Duplicate purchase. If you were charged more than once for the same title, we will refund the duplicate charge.
• Not downloaded. If you request a refund within 14 days of purchase and have not downloaded the file, we will refund you in full.

Print Editions

Any future print editions will be covered by a separate return policy, published when they become available.

How to Request a Refund

Email info@madisonglobal.org with your order email address, the title purchased, and the reason for your request. We aim to respond within 3 business days. Approved refunds are returned to your original payment method; your bank or card issuer may take 5 to 10 business days to post the credit.

Chargebacks

If you have a problem with your order, please contact us before disputing the charge with your bank so we can resolve it quickly.

Changes to This Policy

We may update this policy from time to time. The version in effect on your purchase date applies to your order.